Returns & Refunds
Our policy for parts, merchandise, and e-tune purchases. Questions about a specific order? Call (720) 372-2907 or email sales@cryotuneperformance.com.
Parts
Unopened, uninstalled parts in their original packaging may be returned within 30 days of purchase for a refund, less a 30% restocking fee. Electrical components, special-order items, and clearance parts are non-returnable unless they arrive defective.
If a part arrives defective or incorrect, contact us within 7 days of delivery and we'll make it right — repair, replacement, or refund, whichever applies. Return shipping on defective or mis-shipped items is on us.
Installed parts
Once a part has been installed, it can't be returned. Manufacturer warranties still apply, and we'll help you process a warranty claim on anything we sold or installed.
Merchandise
Unworn apparel and unused merch may be returned or exchanged within 30 days with proof of purchase. Items must be in original, resellable condition.
E-tunes & calibration services
Because e-tunes are custom-built digital calibration services, all sales are final — there are no refunds at any time, for any reason, once an order is placed.
We stand behind our calibrations. Every e-tune includes up to 10 revisions within 30 days of your first map delivery, refined from the datalogs you send us. Each map is licensed for a single vehicle and tuner serial and is non-transferable — maps may not be copied, resold, shared, or posted on forums.
Tuning may void your factory warranty, and you assume all risk — we accept no liability for any damage during or after flashing. We also cannot and will not remove check-engine lights for any DTCs or for emissions-component removal.
Labor & service work
Diagnostic fees and completed labor are non-refundable. If you're not satisfied with a repair we performed, contact us within 14 days and we'll inspect the work. Any workmanship issue on a repair we performed will be corrected at no additional labor cost.
How to start a return
Email sales@cryotuneperformance.com or call (720) 372-2907 with your order details and reason for the return. We'll walk you through the next steps.
Last updated: June 2026.
Need help with an order?
Call (720) 372-2907 or email sales@cryotuneperformance.com and we'll sort it out.